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Support: how to help you best?

TMS Software Blog – For a long time, we offered our customers support via email and as of today, we still do. Several years ago, our customers requested a newsgroup as alternative for email support. So, we added a couple of years ago newsgroup support. More recently, our customers started requesting a web forum for support. And so we did. 2 months ago we finished the integration of a searchable web forum for support for our customers. It might be a subjective impression that the preference for newsgroup support is a bit on the decline. Is the preference for direct email support still as prevalent as it was years ...
Favorite? Off-Topic? 2010-07-11 14:00


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