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Problem Resolution or Project Resolution?

Steve's Delphi Blog – Several years ago a large government department IT section was in almost total stasis with every person desperately running in circles at 110% capacity every day but nothing could be accomplished. Each person would come to work each day and arrive to problem after problem as management wanted this or that done urgently and a plethora of every day issues like simple user requests kept the IT staff occupied. It wasn't until the end of the day came and the staff crept away for the night before they were called to another crisis, that they realized that yet again, nothing tangible was ...
Favorite? Off-Topic? Steve Peacocke @ 2009-11-03 20:58


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